A System Users Didn’t Want to Use

"The UI was originally designed by software developers, so it looks very boilerplate. In addition, we are getting feedback from users that certain workflows are confusing."

Surety2000 came to us with a platform for surety bond processing that wasn’t meeting user expectations. The design was dated, the workflows were unclear, and customers frequently contacted support. Internally, their team struggled with inefficiencies and felt stuck.

• Low user adoption and engagement
• High support overhead
• Missed opportunities for growth

At Angle2, we don’t prescribe solutions before diagnosis. We began with our behavioral-focused diagnostic, designed to uncover the root causes behind poor product performance.

• Unclear task priorities forced employees to guess next steps
• Outdated interface made business look unprofessional to institutional clients

• System logic didn't match how surety bond processing actually works
• Critical business tasks buried in confusing navigation

Designing to Support Human Behavior

Armed with insights, we focused on augmenting how people already work, not forcing them to adapt to tech.

Our strategy prioritized the goal users cared most about:

“Spend less time in the system, complete tasks faster.”

Here’s What We Did:

• Workflow-Business Alignment: Simplified user journeys and decluttered interfaces resulted in faster task completion and higher retention.
• Efficiency-Focused Information Design: We restructured content hierarchy and placement based on business and user priorities, making critical tasks easier to find and complete.
• Updated Interaction Patterns: Modern, expected behaviors reduced friction and improved intuitiveness.
• Professional Business Presentation: A modern visual identity elevated perception and trust—essential for onboarding new institutional clients.
• Design System & Dev Guidelines: Enabled the client’s dev team to ship faster with fewer bugs by following consistent, reusable components.