Angle2 - We fix business software people abandon or use ineffectively

Case studies
Omis

Capability Building through Partnership Approach and Mentoring Internal Team

Industry:

Facility Management

Challenge Focus:

User adoption problems despite multiple internal fix attempts

The Business Problem

Users were abandoning core software features and creating manual workarounds that delayed critical facility inspections and prevented market expansion—they couldn't scale to new markets with software that existing users refused to use effectively.

What they tried first

Internal redesigns → Confusion persisted
Interface fixes and documentation → Business processes remained inefficient
Visual tweaks and component updates → Core workflow problems remained

Root cause: Surface-level fixes couldn't address why people abandoned software that worked technically but didn't match how they thought about their work.

The Real Problems We Discovered

Export Feature Abandonment

Users repeatedly clicked export buttons hoping something would happen
Lack of clear feedback caused people to avoid the feature entirely
Business Impact: Critical compliance reporting delayed

System Distrust

System used technical terms vs. users expected industry-standard terms
Unpredictable behavior broke user expectations
Business Impact: Users lost confidence in basic system actions

Decision Overwhelm

50+ filter options created decision paralysis
Extensive scrolling through inspection lists
Business Impact: Software investment not delivering productivity gains

Our Systematic Solution:
Workflow Psychology Fixes

Trust-Building Feedback Systems

Loading and progress indicators for exports
Disabled buttons during processing

Result: Progress/loading styles and export alerts reduced uncertainty and prevented repeated actions.

Mental Model Alignment

Shifted to industry-standard terminology throughout
Made system behavior predictable and familiar

Result: Users could apply existing knowledge to new tasks.

Cognitive Load Reduction

Always-visible common filters
Quick-edit options eliminated excessive scrolling
Logical grouping by usage patterns
Visual priority indicators for overdue items

Result: Overwhelm was reduced, and filtering was made more efficient.

Business Results & Strategic Impact

Immediate Outcomes:

Export functionality restored → Compliance reporting back on track
Inspection efficiency improved → Faster completion of revenue-generating work

Strategic Capability Building:

Internal team trained to maintain improvements using our methodology
Our developer maintains component library
Scalable foundation supporting AI integration and mobile expansion
Market expansion enabled with software users actually want to use

Client validation: “The core work of the system was done by your designers—rethinking workflows, not just changing technology.“

The Bottom Line:

This approach is essential when multiple workflows affected by the same mental model conflicts, where users have systematic trust issues spanning the entire platform experience.

When your expensive software technically works but people avoid using it, the problem isn‘t features—it‘s workflow psychology. We solve the human factors that prevent digital products from delivering promised ROI.

Client Perspective on Workflow Psychology Approach

“We are pretty sure that our customers will love the system when it is finished... The most positive aspect is that we have a design that is practicable where we have such workflows through the system.“

“My colleague Kirsten is able to do the designs... because we have the UI kit behind. The training also [was valuable]... as a company, concerning UI knowledge, we really started from scratch and now my colleague Kirsten is able to do the designs.“

Romana MurauerHead of Product and Innovation Management at OMIS 4.0